|
GetITBack 2.4 Release
updates
Improved Help Desk Support
Packaging
User Navigation Reports after Application Error
GetITBack can now
simulate your PC testing/QA lab after you have deployed a new release of
any of your line of business applications throughout your organization.
The following client activity reports are now packaged and written to a
client help desk folder on your network or local PC, or sent via email
to a default address when a specific text string error appears on a
dialog or browser window.
- A script
showing all of the users keystrokes and mouse navigation leading up
to invoking the error event. The script can also be replayed later
for bug recreation.
- A list of
file changes ot the PC's program files and Windows System
directories showing if any EXEs, DLLs, OCXs, etc. changed in the
last "n" number of days.
- Screen shots
of the desktop at the point the error occurred.
- Screen shot
history of the last "n" windows the user accessed before the script
that caused the error.
- An
application log report showing all windows opened since the
beginning of their Windows session.
PC "Blue
Screen" Freeze Diagnosis
GetITBack now
generates the IT support client report package on a timer that may be
invoked every "n" number of minutes.
This will allow your support staff to see user navigation and internal
PC keyboard, memory, disk free space, Windows event logs and running
programs status immediately before the PC froze. A history of the
internal PC reports are also kept.
Improved
Application/User Productivity and Tracking Reporting
Microsoft
Access®
Reporting Project Distributed
- Import all or a group of client
application tracker log files into a database table.
- Sample queries and reports are
distributed in the project: Client Detail/Summary, URL
Detail/Response Summary, Program Usage/Version Audit.
- A command line interface is also
supported to import all client log files into the database in a
batch mode so they may run using the Windows scheduler.
- You may also purchase an add-on
module to use SQL Server®
or Oracle®
as the reporting engine.
User Navigation Window Response
Time Added
Up to the second window response time
measurements are now maintained in the client tracker database. This
allows IT support to get accurate timings on how it takes for a user to
navigate to a new application parent or child window or browser URL
address.
You may also monitor response time on a particular function in
an application that is invoked by a button, menu item or keystroke
combination, i.e., track daily, weekly or monthly response times after a
button click that opens and displays an image in your mission critical
LOB application.
Improved Client Policy
Enforcement Support
Application Window Block and
Alerting
- Block users from accessing windows
with specific text strings displayed.
- Block users from accessing system
dialogs, i.e., Internet Properties or through a back door method.
- Block users from accessing music
download software.
Email Virus Block and Alerting
- Block users from accessing email
windows that contain viruses, i.e., My Doom or MSBlast.
- Block users from opening attachments
within their Inbox.
Keystroke Block and Alerting
- Block or alert if text patterns,
i.e., Social Security numbers are typed by user to insure HIPPA
compliance.
- Mask test patterns,
credit card number within work restore scripts so they are
not exposed in IT client reports.
Web Page Block and Alerting
- Block web page access based on HTML
source text strings to stop malicious code from executing.
Improved Stealth Mode Support
- GetITBack task cannot be cancelled
from the Task Manager by non-administrator users.
- Program install, log and start menu
entries are hidden.
Improved Centralized Management
- A global registry update file is now
accessed on a server path when GetITBack loads to make any
system-wide property changes to all or a selected list of clients.
- You may also instruct each client to
automatically check registry update file changes on server for
changes every "n" number of minutes.
|
